CANCELLATION AND REFUND POLICY

Return & Refund Policy :

  • For Damaged Products Raise your return request within 24 hours of receiving the shipment using this Link

You will receive an approval mail from us within 24 hours and a pick up would be arranged.

  • If Approved please pack the product so it can be picked up by a courier boy without any delays.
  • You would be notified by us once we receive your shipment
  • In case of defective products it will be replaced with like to like. If no like to like product available customer can choose other product valued at same price.
  • Refund would be processed within 5-7 days after the product is received in good condition on original payment method if it was Prepaid Order.
  • If the order was COD you will receive credit value of same amount in the form of Promo Code which will be valid for 1 year from the date of issue and you can redeem it towards future purchase.
  • We don't provide refunds for COD Orders/ Simply for Change of mind reasons.

Exchange Policy :

  • Raise an Exchange Request for Size Related Issues within 48 hours of receiving the product using this link you will receive an approval mail from us within 24 hours.
  • If Approved please pack the product so it can be picked up by a courier boy without any delays.
  • We don't provide try-on service and discourage unnecessary shipments for the goal of sustainability. We appreciate your understanding that requests may be rejected for this reason.
  • You would be notified by us once we receive your shipment.
  • If you want to exchange the product with another product of higher amount, we will give you a coupon code of the previous amount. You can use this code while placing your new order and pay the balance amount.
  • If you want to exchange your product with another product of lower amount, a credit note of the balance amount will be given to you and can  be redeemed towards future purchase.       
  • In case of exchanged products it will be replaced with like to like. If no like to like product available customer can choose other product valued at same price.

NOTE FOR RETURN & EXCHANGE :

  • The items should be unused and unwashed for hygiene reasons
  • COD and Shipping charges are non refundable.
  • Send the original invoice along with product without which we won’t be able process any request.
  • Return/Exchange request that are not raised within 48 hours of receiving the product would not be approved.
  • Though we have critical standards on our quality requirements and every package was carefully checked before shipping, problems may occur at times during shipment. For any quality problem or our ignorance during shipment, please do not hesitate to get in touch with us info@houseofdhaaga.inwe will put our efforts to solve and provide solutions for your satisfaction.

No exchanges or refunds will be made against garments which have been altered by the customer.